carpets and flooring inner
carpets and flooring inner

Customer Help

Carpet Remnants in Bath offer free delivery to any location within a 40 square mile radius of Bath, this includes all of Bath, Bristol, Chippenham…, orders outside these locations will not be fulfilled.

We require payment of the whole of the price for the goods that you order before your order can be processed. Once payment information and order details have been received we will confirm that your order has been received and will then process the order, you will receive an email to this effect. The acceptance of your order will then be confirmed by a further email or telephone call once stock availability has been checked.

Price & Payment

Prices quoted on the web site include VAT at the current rate but are subject to a subsidised delivery charge. Quoted prices do not form part of a legally binding contract until our acceptance of your order.


If for some reason you wish to cancel your order before delivery please let us know as soon as possible. If the goods have not been packed and dispatched we will cancel your order and refund full payment via your chosen payment method.

If the goods have already been packed and or dispatched we may still be able to cancel the delivery, however, you will still have incurred the subsidised delivery charge. The balance of the account minus the delivery charge will be refunded.

If within 7 days of receipt of goods you wish to return them then this can be done provided that you pay and arrange the full return shipping costs.

We regret that we cannot accept returns once the item has been cut into or used in any other way.

Substitute Goods

If the product you order becomes unavailable we will contact you at the earliest opportunity to arrange a full refund or allow you to select a similar product with any difference in price being collected or returned. We do not supply substitute products without your approval.

Shading and flattening of carpets

In common with all pile fabrics, carpets may shade. This occurs when the pile is brushed or lies in different directions and therefore reflects light differently. The extent to which your carpet will show the effects of shading depends upon its construction, design and use. Some carpets, such as Saxony, will probably show your footprints and this is a shading effect. This is not a manufacturing defect and will not affect the wear life of your carpet. Carpets will also flatten with time.


A great deal of effort has been made to ensure the colours of carpets shown in photography on this site are as accurate as possible. However, colours may appear slightly different from monitor to monitor. We therefore strongly recommend that you take advantage of our sample service.

If you are concerned about colours please take advantage of our free sample service.

Dye batches can also vary and therefore it may be possible that your carpet does vary slightly from the sample. It is however very rare that this difference is significant enough to cause a problem.

Property Rights

Carpet Remnants in Bath and/or our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website.

The use, download, copying, publishing, transmitting, reproduction or otherwise making available any of the material or content contained on this site for commercial purposes is strictly prohibited.


All deliveries are automatically signed for as “delivered in good condition”. If the outer wrapping is damaged/ripped past the last layer before the product please either do not accept the delivery or sign for it as damaged. The delivery company can not accept a “not inspected” signed for statement.

If the outer wrapping is damaged it is likely the goods will still be in a suitable condition but we can not accept a claim if the goods are not signed for as damaged. The carrier can not request that you sign for a delivery in good condition if it is damaged.